FAQ

Do you have questions? We’ve have the answers!

What is US Retail, Inc.?

US Retail is the largest Pet Supplies Plus franchise operator in the world. We operate more than 60 locations across 11 states and are responsible for hiring, developing, and leading the teams that operate those stores.

How is US Retail different from Pet Supplies Plus?

A franchisor is the company that owns the brand, systems, and business model. In this case, Pet Supplies Plus (PSP Group, LLC), is the franchisor. They provide the store brand, national marketing, and overall operating standards.

A franchisee is an independent company that owns and operates individual store locations under that brand. US Retail, Inc. is a franchisee of Pet Supplies Plus. That means we own and manage specific store locations and are responsible for hiring, developing, and leading the teams that work there.

When you apply through this site, you are applying to work for US Retail, Inc., the franchisee.

What types of jobs are available?

We regularly hire for:

  • Retail Team Members
  • Assistant Store Managers
  • Store Managers
  • Pet Groomers

Available positions vary by location.

Do you offer part-time and full-time positions?

Yes. Many of our stores offer both part-time and full-time roles depending on location and business needs. Position details are listed in each job posting.

Do you promote from within?

Yes. Promoting from within is a core part of our culture. Many of our store leaders began in hourly roles and advanced through hands-on training, mentorship, and performance.

What kind of training do you provide?

We provide hands-on, real-time training in neighbor service, product knowledge, operations, and leadership development. As you grow, coaching and mentorship continue to support your advancement.

What benefits do you offer?

Benefits may vary by role and employment status but can include:

  • Competitive pay
  • Advancement opportunities
  • Same-day payment options
  • Employee discount program
  • Leadership development support

Details are provided during the hiring process.

How do I apply for a position?

You can browse open positions on our Job Search page and submit an application online. After applying, you may be contacted by a store leader or recruiter to discuss next steps.

What should I expect after applying?

After submitting your application:

  • A hiring manager may review your experience
  • You may be contacted for an interview
  • Some locations may host hiring events or Career Days

We encourage applicants to apply formally online even if they attend an event.

Where are your store locations?

US Retail operates more than 60 Pet Supplies Plus locations across multiple states. Visit our Locations page to find stores and job openings in your area.

Do you host hiring events or Career Days?

Yes. Some locations host Career Day events where candidates can meet store leaders, learn about opportunities, and interview in person. Visit our Events page for upcoming opportunities.

What makes US Retail a great place to build a career?

We combine the scale of a multi-state retail operator with a community-focused culture. Team members are known by name, leadership is accessible, and advancement is intentional. If you’re looking for long-term growth, visible leadership, and meaningful impact, US Retail offers a clear path forward.

Who is my employer if I am hired?

If hired, you will be employed by US Retail, the franchise operator of Pet Supplies Plus locations in your area.